l  Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked

l  主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

l  Maintain a willingness to please attitude and give undivided attention to any approaching guest

l  保持令人愉悦的态度并专心接待每位到来的客人。

l  Adhere to guest checking in and checking out procedures pertaining to baggage handling

l  在与行李相关的问题上，遵守客人入住和退房工作程序。

l  Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

l  在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

l  Assist arriving and departing guests by opening and closing car and taxi doors

l  为来店和离店的客人开关汽车及出租车门。

l  Maintain a spotless Porte Cochere and Drive way

l  保持车辆门道和车道的清洁。

l  Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.

l  将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

l  Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

l  熟悉酒店布局并记下护送客人的最佳路线。

l  Room the guest in accordance with hotel standards

l  按照酒店标准为客人安排房间。

l  Be familiar with the lift workings and emergency stairs

l  熟悉电梯和疏散楼梯的使用。

l  Provide information to guests about the hotel facilities and services

l  向客人提供关于酒店的设施和服务的信息。

l  Provide guest services and guidance

l  向客人提供服务和引导。

l  Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

l  熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。

l  Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

l  保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。

l  Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

l  上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。

l  Help other employees in department, replacing them temporarily when necessary

l  帮助部门内其它员工，如有必要则暂时代理他们的工作 。

l  Keep the baggage room clean and in order before going off duty on each shift

l  每次交班前均保持行李室的整洁。

l  Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

l  当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。

l  Use the Duty Log to document matters of importance

l  使用工作日志来记录重要事项。

l  Operate Communicates equipment

l  操作通信设备。

l  Arrange transport and coordinate luggage

l  负责安排交通并协调行李事宜。

l  Manage the key system securely

l  对钥匙系统进行安全管理。

l  Responsible for safe transfer of guests from all determined locations

l  负责将客人从所有指定地点安全送达

l  Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day

l  凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼

l  Maintain good knowledge of the city routes locations and hotel facilities

l  熟知城市路线、地点和酒店设施

l  Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required

l  知晓航班时间，并按客人要求协助其处理和装载行李

l  Maintain a high standard of personal hygiene and be well groomed and well dressed at all times

l  保持个人卫生， 随时保持个人形象和穿着整洁

l  Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance

l  尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助

l  Assist in valet parking when not assigned any duty

l  在没有工作任务时协助代客泊车

l  Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests

l  熟知酒店设施和服务情况，并以此向客人推销酒店

l  Keep abreast of activities in your city which may affect driving times or routes and relay this to management

l  了解所在城市的活动，如发现可能影响驾驶时间或路线的情况应向管理层汇报

l  Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards

l  负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护

l  Performs other duties as may be assigned by the Rooms Division Manager

l  执行房务部经理可能分派的其它任务

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