·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

·         Communicates to his/her superior any difficulties, guest comments and other relevant information 

      与上级领导交流有关疑难，客人意见和其它相关信息。

·         Establishes and maintains effective employee working relationships

     与员工建立并保持良好的工作关系。

·         Attends and participates in daily briefings and other meetings as scheduled

      参加和参与每日的例会和其它计划好的会议。

·         Attends and participates in training sessions as scheduled

      参加和参与计划好的培训课程。

·         Prepares for service by ensuring:

      确保部门的以下各项工作就绪为客人提供服务：

o        Grooming is impeccable and in accordance with ICHG personal presentation standards

       遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o        Outlet equipment is clean

       设备干净

o        Equipment is sorted and stored

       设备分类且存放好

o        Glassware is polished

       玻璃器皿擦亮

o        Flatware is polished

       擦亮餐具

o        China is clean

       清洁瓷器

o        Waiter stations are prepared

       准备好服务台

o        Cutlery is placed for buffet and table service

       摆放好自助餐桌上的餐具

o        Tables are set

       摆设好餐台

o        Reservations are read and familiarized

       阅读并熟悉预订

o        Special occasions are ready

       准备好特别活动

o        Music is on

       放音乐

o        Lighting is on

       开灯

o        Outlet is ready for service and guest comfort

       酒吧准备就绪为客人提供舒适的服务。

·         Carries out effective service by ensuring:

高效的提供服务：

o        Guests are greeted and seated

       迎宾并安排客人就坐

o        Daily specials are explained and upsold

       说明并推销每日特价

o        Food orders are processed accurately

       准确的下餐单

o        Trays and tray jacks are effectively used

       有效的利用托盘和托盘架

o        Food orders are taken quickly

       快速的为客人写餐单

o        Payment methods are handled accurately

确的处理付款方法

o        Working areas are cleaned and re-set quickly

       快速的清洁工作区和重新布置

o        Bar is clean

       清洁的酒吧

o        Used ashtrays are regularly cleaned

       定时清理用过的烟灰缸

o        Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

·         Carries out effective beverage service by ensuring:

      通过确保以下内容高效的提供饮品服务：

o    Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

       遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

       与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

o    Promoting and selling cocktails to guests

       向客人推销鸡尾酒

o    Making and presenting cocktails

       调配和装饰鸡尾酒

o    Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

·         Take appropriate action to resolve guest complaints

      正确处理客人的投诉。

·         Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

·         Performs related duties and special projects as assigned

      承担相关的职

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